ESS Boardstore

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the ESS Boardstore website ("Website") and the purchase of products from ESS Boardstore ("we", "us", "our").

By accessing our Website or purchasing products from us (online or in-store), you agree to be bound by these Terms.

If you do not agree, you must not use our Website.

2. Business Details

ESS Boardstore
ABN: 4300364656]
Address: 251 The Entrance Road Erina NSW 2260
Email: erina@essboardstore.com.au
Phone: 0243652355

We operate in New South Wales, Australia and comply with applicable Australian laws.

3. Eligibility

By using this Website, you confirm that:

• You are at least 18 years old; or
• You have the consent of a parent or guardian.

4. Products

We sell snow and summer sporting goods both:

• Online via our Website; and
• In-store at our NSW retail locations.

All products are subject to availability.

We reserve the right to:

• Limit quantities
• Discontinue products
• Change product specifications
• Correct errors in descriptions or pricing

Product images are for illustrative purposes only. Colours and details may vary slightly.

5. Pricing

• All prices are listed in Australian Dollars (AUD).
• Prices include GST unless stated otherwise.
• Shipping costs are displayed at checkout.

We reserve the right to correct pricing errors and cancel orders where pricing is incorrect.

6. Orders

An order placed through our Website is an offer to purchase.

We may accept or reject an order at our discretion, including where:

• Payment cannot be processed
• The product is unavailable
• We suspect fraudulent activity

A confirmation email does not guarantee acceptance of the order.

7. Payment Methods

We accept the following payment methods:

• Credit and debit cards
• PayPal
• Afterpay

If you choose Afterpay, your agreement is with Afterpay and their terms apply in addition to ours.

We reserve the right to refuse any transaction suspected of fraud.

8. Shipping (Australia Only)

We ship within Australia only.

We do not offer international shipping.

Delivery timeframes are estimates only and may vary due to:

• Courier delays
• Peak seasons
• Events outside our control

Risk in goods passes to you upon delivery to the nominated address.

9. Click & Collect

If Click & Collect is available:

• You will be notified when your order is ready.
• Orders must be collected within 7 days unless otherwise agreed.
• Valid photo ID may be required.

10. Returns and Refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

• A replacement or refund for a major failure; and
• Compensation for any other reasonably foreseeable loss or damage.

We are not required to provide a refund if you:

• Change your mind
• Order the wrong size
• Decide you no longer want the item

If we accept change-of-mind returns (at our discretion):

• Items must be unused and in original packaging
• Returned within 14 days of purchase
• Accompanied by proof of purchase
• Return shipping is at the customer’s expense

Sale items may not be eligible for change-of-mind returns.

11. Warranties

Some products may include manufacturer warranties.

These warranties are in addition to your rights under Australian Consumer Law.

12. Limitation of Liability

To the maximum extent permitted by law:

• We exclude liability for indirect or consequential loss.
• Our total liability is limited to the purchase price of the product.

Nothing in these Terms excludes, restricts or modifies rights that cannot be excluded under Australian law.

13. Website Use

You agree not to:

• Use the Website for unlawful purposes
• Interfere with Website security
• Attempt unauthorised access
• Distribute malware

We may suspend or terminate access if these Terms are breached.

14. Intellectual Property

All content on this Website, including:

• Logos
• Product descriptions
• Images
• Graphics
• Branding

is the property of ESS Boardstore and may not be reproduced without written consent.

15. Privacy

We collect and handle personal information in accordance with our Privacy Policy and Australian privacy laws.

16. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

17. Changes to These Terms

We may update these Terms at any time.

The updated version will be published on our Website and takes effect immediately upon publication.

PRIVACY POLICY

ESS Boardstore

Effective Date: 1^st February 2026

1. Introduction

ESS Boardstore ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or purchasing from us (online or in-store), you agree to this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via third-party providers)
• Purchase history
• IP address and device information
• Any information you provide when contacting us

We do not store full credit card details on our servers.

3. How We Collect Personal Information

We collect personal information when you:

• Make a purchase online or in-store
• Create an account
• Subscribe to marketing emails
• Contact us via email, phone or social media
• Browse our website (via cookies and analytics tools)

4. Why We Collect Your Information

We collect and use your personal information to:

• Process and fulfil orders
• Deliver products within Australia
• Provide customer support
• Process payments
• Prevent fraud
• Send order updates
• Send marketing communications (if you opt in)
• Improve our website and services

5. Payment Providers

We use third-party payment providers including:

• PayPal
• Afterpay
• Secure card payment gateways

When you select these services, your payment information is handled according to their privacy policies. We do not control their data practices.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Payment processors
• Delivery and courier companies
• IT service providers
• Marketing platforms (where you have consented)
• Professional advisers (legal, accounting)
• Government authorities where required by law

We do not sell your personal information.

7. Overseas Disclosure

We operate in Australia and ship within Australia only.

However, some of our third-party service providers (such as payment processors or cloud hosting services) may store data overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely.

8. Cookies and Website Analytics

Our website may use:

• Cookies
• Google Analytics or similar tools

These tools collect information such as:

• Pages visited
• Time spent on site
• Browser type
• Device information

You can disable cookies via your browser settings, but this may affect website functionality.

9. Direct Marketing

If you subscribe to our mailing list, we may send you promotional emails about:

• Sales
• New product releases
• Special offers

You can unsubscribe at any time by clicking the "unsubscribe" link in our emails.

10. Data Security

We take reasonable steps to protect your personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Modification or disclosure

However, no method of online transmission is completely secure.

11. Access and Correction

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information

To do so, contact us using the details below.

12. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this Policy
• Comply with legal and tax obligations
• Resolve disputes

13. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us using the details below.

We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Contact Us

ESS Boardstore
Address: 251 The Entrance Road Erina NSW 2250

Email: erina@essboardstore.com.au
Phone: 0243652355

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.